รับสมัคร Reservation Officer

Akaryn Hotel Group Co., Ltd.

งานประจำ

สัมภาษณ์ออนไลน์

หมวดหมู่ งานบริหารการโรงแรม

จำนวนที่รับ 1 อัตรา

ลักษณะงาน

JOB TITLE Reservation Agent REPORTS TO Reservations Manager JOB LEVEL M7 JOB SUMMARY : Responsible for maximising sales opportunities within the hotel, ensuring all queries and bookings are carried out in an accurate and time effective manner DUTIES & RESPONSIBILITIES: • Keep up to date on all room rates, special offers and promotions. • Promote all other AHG Hotel & Resort properties where possible. • Ensures that disabled and special needs guests are adequately provided for. • Ensures complaints and requests are handled with the aim of exceeding guest’s expectations. • Ensure a high level of product knowledge is maintained to explain services and facilities to clients as required. • Develop an awareness of local services and facilities. • Identify opportunities for value added services to increase sales profitability and anticipate client needs. • Record and process all reservations made by respective channel. • Record and process group reservations. • Ensure every customer is top priority and that the telephone courtesy and service extended is consistently with the image of the Hotel. • Endeavour to process all correspondence daily. • Ensure that all reservations are made within the guidelines of daily status. • Ensure guest comments are recorded in guest history and acted on when appropriate. • Maintain an up-to-date knowledge of the benefits of SPG. • Maintain accurate and up to date files. • Ensure compliance with legislated heath and safety requirements within the workplace. • Comply with all Corporate and Hotel Standards and Procedures. • Actively promote a work environment, which cares for guests and associates alike. It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility COMPETENCIES Negotiation skills Organisational & time management skills Keyboard/Computer skills Analytical and numerical skills Professionalism Communication skills (written/verbal) Assertiveness Information systems knowledge Guest focus Excellent telephone manner Selling & marketing skills LIMITS OF AUTHORITY As per Hotel policy. CONFIDENTIALITY The company requires that you will not either during or after your employment divulge any information about the company or its customers and guests to any third party without written authorisation from the General Manager or Human Resources Manager of the hotel.

คุณสมบัติผู้สมัคร

Qualifications Excellent customer service and communication skills Experience in handling reservations and receptionist duties Sales skills to meet targets and maximize revenue Ability to multi-task and work effectively in a fast-paced environment Knowledge of hospitality and hotel industry Fluency in multiple languages is a plus Bachelor's degree in Hospitality or related field is preferred