รับสมัคร Technical Support Engineer

EIOS TECHNOLOGIES CO.,LTD.

หมวดหมู่ งาน IT Support

จำนวนที่รับ 1 อัตรา

ลักษณะงาน

• Supporting day-to-day operation incidents and change, handling, and monitoring job ticketing system, as well as escalating, managing, and following up on any incidents within SLA time. • Setting up hardware and installing and configuring software and drivers. • Rectifying and troubleshooting basic IT hardware & basic software issues for customers, both onsite and remote. • Communicate effectively with customers and colleagues to identify and resolve technical issues. • Preparing documents relevant to technical information, including system problems, problem resolution, detailed service records, repair and fix reports, and knowledge base content. • Proactively raise abnormal cases to prevent large-scale problems. • Ensure a smooth transition between shifts by maintaining clear and concise handover documents/work. • Assisting in IT functions as assigned by supervisor or management.

คุณสมบัติผู้สมัคร

- Male. age 22-30 years old - Graduated with a bachelor's degree in IT, computer science, computer engineering, or a related field. - Experience 1-3 years experience in IT support/technical support/ IT helpdesk, IT Hardware, Software, and Services (entry-level candidates with relevant coursework and internships will also be considered). - Ability to work independently and as a team - Ability to communicate in English - Must be able to work on shifts including nights, weekends, and holidays to support operation - An ability to prioritize and delegate - Owned vehicle (at least motorcycle with driving license) - Able to travel within and outside the country - Flexibility and proactive work style.

เงินเดือน/ค่าตอบแทน

16,000 - 21,000 บาท

สวัสดิการ

จำนวนวันและเวลาทำงาน

Day Shift (8.30 AM - 17.30 PM)(Office) Nught Shift (2.00 PM - 11.00 PM)(Work from home)