รับสมัคร Customer Service Representative

Carroll Prep Company Limited

หมวดหมู่ งานบริการลูกค้าองค์กร

จำนวนที่รับ 1 อัตรา

ลักษณะงาน

- Be present in the main Reception area at all times, other than during designated break periods, in order to welcome visitors, students, parents, contractors and visitors - Respond to customer inquiries via phone, email, and chat in a timely and professional manner. - Provide accurate information about products and services. - Resolve customer complaints and issues efficiently, ensuring customer satisfaction. - Maintain customer records by updating account information. - Provide high quality administrative support and assistance, when required, to the Director of Boarding - Follow up with customers to ensure their needs are met and to encourage repeat business. - Identify and pursue new sales opportunities through outbound calls and follow-up on leads. - Upsell and cross-sell products and services to existing customers. - Meet and exceed individual and team sales targets. - Provide product recommendations based on customer needs and preferences. - Track and report on sales performance and customer feedback.

คุณสมบัติผู้สมัคร

- Must have strong command of both Thai and English (verbal and written) Strong communication skills Customer service mindset: be polite and professional when communicating with clients who may be demanding or upset - Attention to detail & Problem-Solving Skills are must - Basic computer skills such as Google workspace, Canva, Microsoft Office, CRM Software - Previous experience in Customer Service and Sales Department - Ability to multitask and prioritize effectively - Be positive, engaging and welcoming to all visitors to the school - Be flexible in their approach to work and enjoy working as part of a team and closely with the Supervisor - Excellent organizational skills and Service mind - Ability to deal tactfully and confidently with telephone callers and visitors.

เงินเดือน/ค่าตอบแทน

20,000 - 22,000 บาท

สวัสดิการ

จำนวนวันและเวลาทำงาน

5 วัน/สัปดาห์08:00 - 17:00 น.