รับสมัคร Contact Center Executive - Chinese Skill

หมวดหมู่งาน

บริการลูกค้า

ลักษณะงาน

This role is responsible for assisting clients (Hotelbeds, Bedsonline) on operational requests relative to their bookings (Pre arrival, On the spot, Post travel), accordingly to our service deadlines / quality guidelines / protocols, in order to solve the needs of the clients in the most efficient way (promptly and accurately) which promote a high performing service culture and an outstanding customer experience aiming for first contact resolution and customer satisfaction. Responsibilities: • Provide excellent customer service • Attend client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful • Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions • Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty • Act and suggest on improvement opportunities identified during daily work

คุณสมบัติผู้สมัคร

Qualifications: • Service oriented and interested in the function of customer service • 1+ year experience in hotel reservation, hotel receptionist or call center business. Fresh Graduate also welcome • Good spoken and written in English and Chinese • Enthusiastic, self-motivated individual with excellent interpersonal skill and verbal / written communication skills • Excellent time management skills with the ability to work well under pressure in a fast-paced environment • Proactive, driving for result and teamwork spirit • University graduate or recognized diploma in a field of Hospitality and Tourist or any related field • Work based in Bangkok, Thailand • Able to work in shifts

เงินเดือน/ค่าตอบแทน

- ตามความสามารถผู้สมัคร

สวัสดิการ

สถานที่ปฏิบัติงาน

รูปแบบการทำงาน : Hybrid (มีทั้งเข้าออฟฟิศ และทำงานที่บ้านได้)

จำนวนวันและเวลาทำงาน

5 วัน/สัปดาห์