รับสมัคร Contact Center Executive - Chinese Skill

HBX Group

หมวดหมู่ งาน Call Center

จำนวนที่รับ 8 อัตรา

ลักษณะงาน

This role is responsible for assisting clients (Hotelbeds, Bedsonline) on operational requests relative to their bookings (Pre arrival, On the spot, Post travel), accordingly to our service deadlines / quality guidelines / protocols, in order to solve the needs of the clients in the most efficient way (promptly and accurately) which promote a high performing service culture and an outstanding customer experience aiming for first contact resolution and customer satisfaction. Responsibilities: • Provide excellent customer service • Attend client queries through phone calls and emails, by being proactive, courteous, friendly, and helpful • Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions • Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty • Act and suggest on improvement opportunities identified during daily work

คุณสมบัติผู้สมัคร

Qualifications: • Service oriented and interested in the function of customer service • 1+ year experience in hotel reservation, hotel receptionist or call center business. Fresh Graduate also welcome • Good spoken and written in English and Chinese • Enthusiastic, self-motivated individual with excellent interpersonal skill and verbal / written communication skills • Excellent time management skills with the ability to work well under pressure in a fast-paced environment • Proactive, driving for result and teamwork spirit • University graduate or recognized diploma in a field of Hospitality and Tourist or any related field • Work based in Bangkok, Thailand • Able to work in shifts

เงินเดือน/ค่าตอบแทน

- ตามความสามารถผู้สมัคร

สวัสดิการ

สถานที่ปฏิบัติงาน

Hybrid (มีทั้งเข้าออฟฟิศ และทำงานที่บ้านได้)

จำนวนวันและเวลาทำงาน

5 วัน/สัปดาห์