รับสมัคร Junior Partner Experience Manager

ZUZU Hospitality (Thailand) Co., Ltd.

หมวดหมู่ งานบริการลูกค้าองค์กร

จำนวนที่รับ 1 อัตรา

ลักษณะงาน

Junior Partner Experience Managers are ZUZU’s gatekeeper in safeguarding our relationship with the existing clients both customers and hotel partners. The duties will include timely and accurate responses to inbound communications, suggest information about our technology and services, process various requests, prepare correspondences and fulfil client needs to ensure satisfaction. - Manage large amounts of incoming communications, both in written (chats, emails) and oral format (calls), both in local language and English - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid, and complete information to clients - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Help improve templates, scripts, and processes - Follow up with other ZUZU teams about cases escalated internally to ensure timely resolution - Contribute to team goals by achieving KPIs related to response time, volume of transactions completed and accuracy - Participate in occasional shifts to cover extended work hours, weekends and holidays - other duties as assigned

คุณสมบัติผู้สมัคร

- Bachelor’s Degree in appropriate field of study or equivalent work experience - Minimum 2-3 years of working experience in customer service is a must - Strong communication and interpersonal skills - Good listening and comprehension skills, customer-oriented with passion, patience, and caring attitude - Excellent problem solving and time management skills - Self-starter with a strong work ethic and the ability to work in a fast-paced environment - Ability to stay calm and focused when the client is upset - Fluency in written and spoken English

เงินเดือน/ค่าตอบแทน

- ตามความสามารถผู้สมัคร

สวัสดิการ

จำนวนวันและเวลาทำงาน

5 วัน/สัปดาห์09:00 - 18:00 น.