รับสมัคร Technical Support Manager

หมวดหมู่งาน

วิศวกรรม

ลักษณะงาน

- Define strategies and plans to manage technical support operation, material master (Model & BOM), service digital content and training. - Create and maintain database of material master (Model & BOM) and relevant information e.g., production/brand info, Sales Info, Specification. - Create and maintain database of service content gathered from brand authorization, partner, engineer e.g., service manual, training manual, service bulletin, service video, how to guide, FAQ, etc. - Implement systematic content channel management & template standardization (.com/mobile web/app, SNS, etc.) and set up KPI measurement, evaluation and monitoring program. - Manage content reprocessing (registration and localization) gathered from brand authorization, partner, engineer, and new creation/production in standard content type of Text & Image, Step by Step, Video Steaming and Decision Tree. - Deploy operation and system of online service training and manage certification program of technical knowledge level for partner and engineer. - Support technical consultancy/ diagnosis inquired from partner and engineer, including manage operation and system of service ticketing system. - Support management report as requested e.g., content satisfaction analysis, content resolution analysis, registration & utilization analysis, training coverage & complete analysis.

คุณสมบัติผู้สมัคร

- Bachelor's degree in computer science, electronics, - Strong verbal and written communication skills in English - Strong problem-solving and negotiation skills - Solid knowledge and technical skills in computer science, electronics, telecommunications, or information systems - Customer service skills and awareness, work well under pressure, willing to work outside.

เงินเดือน/ค่าตอบแทน

50,000 - 60,000 บาท/เดือน

สวัสดิการ

สถานที่ปฏิบัติงาน

รูปแบบการทำงาน : ประจำออฟฟิศ

จำนวนวันและเวลาทำงาน

5 วัน/สัปดาห์09:00 - 18:00 น.