รับสมัคร Team Lead Japanese Speaker

Growthfn

หมวดหมู่ จัดซื้อ/ธุรการ/ประสานงาน

จำนวนที่รับ 6 อัตรา

ลักษณะงาน

Responsibilities* • Ability to Deep Dive on completed transactions that is being flagged with high-risk flag for post manual review to evaluate it as potential fraud, and instantly share fraud trend to fraud strategy team. • Strictly following chargeback operation standard SOP and requirement to handle representment case. • Ability to guide the team on completing the chargeback cases within SLA/Pre-set time given, ensuring all the represented documents are gathered correctly and match the case with chargeback reason. • Provide mentorship, guidance, and career development to members of their team. • Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions. • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.

คุณสมบัติผู้สมัคร

Requirements* • Bachelor’s degree • Minimum 2-3 years of people management experience as TL. • Excellent written and verbal communication skills in English and Japanese language • Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format. • Must be able to spot trends and tendencies with data and drives team to look for insights. • Strategic thinker with strong analytical and creative problem-solving skills • Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution. • Significant experience in a complex fast paced environment • Passion for ensuring an excellent user experience.

เงินเดือน/ค่าตอบแทน

80,000 - 95,000 บาท

สวัสดิการ

สถานที่ปฏิบัติงาน

ประจำออฟฟิศ

จำนวนวันและเวลาทำงาน

5 วัน/สัปดาห์